PRIVACY POLICY
Effective Date: August 23, 2026
Must Have Real Estate LLC (“Must Have Real Estate,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share information when you interact with our website, communicate with us, or use our real estate, property management, leasing, maintenance, and related services.
INFORMATION WE MAY COLLECT
We may collect personal information including:
• Name
• Mailing or property address
• Email address
• Telephone or mobile number
• Information submitted through website forms
• Property, lease, tenancy, owner, applicant, or transaction information
• Account and payment-related information necessary to administer our services
• Maintenance requests and service information
• Communications with Must Have Real Estate, including email, telephone, and text-message communications
• Website and device information such as IP address, browser information, and similar technical information where applicable
HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Provide property management and real estate services
• Respond to inquiries
• Communicate with tenants, owners, applicants, clients, prospects, vendors, and employees
• Administer leases, rent accounts, balances, and collections
• Coordinate maintenance and property services
• Manage leasing, showings, applications, and scheduling
• Provide account, property, transaction, and service updates
• Maintain business records
• Protect our business, clients, properties, and users
• Comply with applicable legal and regulatory obligations
HOW INFORMATION MAY BE SHARED
We may share personal information with service providers, contractors, vendors, professional advisers, technology providers, payment processors, or other parties when reasonably necessary to provide our services, operate our business, process transactions, maintain properties, or comply with applicable law.
We do not sell personal information for monetary consideration.
SMS PRIVACY
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Mobile opt-in and SMS consent information is used only to administer communications associated with Must Have Real Estate and the services or relationship for which the individual provided the information.
SMS COMMUNICATIONS
Individuals who consent to receive SMS communications from Must Have Real Estate may receive conversational or informational messages such as:
• Responses to inquiries
• Property management communications
• Rent and account notifications
• Late-payment and collections communications
• Maintenance communications
• Leasing and showing communications
• Appointment and scheduling communications
• Other operational communications related to their relationship with Must Have Real Estate
• Internal employee communications where applicable
Message frequency may vary.
Message and data rates may apply.
Reply STOP to opt out of SMS communications.
Reply HELP for assistance.
For additional information regarding our SMS program, please review our SMS Terms & Conditions at:
https://www.musthaverealestate.com/sms-terms
OPTING OUT OF SMS
A recipient may opt out of SMS communications at any time by replying STOP.
After an opt-out request is processed, the recipient may receive a final confirmation message. We will not send additional SMS messages through that messaging program unless the recipient subsequently provides appropriate consent to resume messaging.
Opting out of SMS does not prevent Must Have Real Estate from communicating through other lawful methods regarding a tenancy, property, account, transaction, contract, legal notice, or other business relationship.
DATA SECURITY
We use reasonable administrative, technical, and organizational measures intended to safeguard personal information against unauthorized access, loss, misuse, alteration, or disclosure.
DATA RETENTION
We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, fulfill contractual obligations, resolve disputes, enforce agreements, and comply with applicable legal requirements.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised effective date.
CONTACT US
Must Have Real Estate LLC
1269-C 16th Street NE
Hickory, NC 28601
Office: 828-570-5888
Website:
https://www.musthaverealestate.com
Email:
tyler@musthaverealestate.com
